Chart Digital Privacy Policy

This policy is effective 4/3/2020 and may be amended from time to time.

Any updates will be made available on the Chart website.

This policy explains:

·       What personal information we collect and why we collect it

·       How we may use or share it, and

·       How you can control use or sharing of your data

This policy applies to the Chart product (“Chart”), a product provided by numo LLC (“numo”).

To limit the sharing of your data, you can email

Collection of Information

In the context of this policy, personal information refers to any information that is personally identifiable to you, including but not limited to your telephone number, name, address, and transaction history. In the context of this policy, data refers to other information that we, or third parties on our behalf, collect through your digital activities. Such data may or may not be personally identifiable to you. For example, geolocation or IP address data collected from your device can be personally identifiable. We collect personal information and data about you in several ways.

Information you provide to us

Chart collects personal information that you provide to us, such as your account profile data.


Information we obtain from others

We may obtain personal information from third parties to provide a personalized experience. Access to this data for each individual third party must be granted explicitly by you through an opt-in or through your agreement to the third party’s privacy policy. At any time, you may revoke Chart’s access to this data.


Information collected by systems

Our systems collect information about your usage of our services for internal purposes, such as improving the Chart product, personalizing your experience, and preventing fraud. We collect this information as follows:


·       Cookies and Other Tracking Technologies – We use various methods to collect information on our services, including cookies. Cookies are small data files that are stored on your device which allow us to improve our services and your experience by understanding what features are popular and how they are used. We do not store confidential or sensitive personal information in cookies. We use Google Analytics and other similar service providers, which allows Chart to understand your usage of our services so that we can improve them. To learn more about Google Analytics and how you can manage your data with them, visit

Cookies cannot be used to capture your e-mail address, obtain data from your hard drive or gain confidential or sensitive information about you. Additionally, cookies cannot be read by a service other than the service that set it. Some services, however, use cookies to obtain information from your device. You can set your browser to notify you before accepting a cookie, so that you can control whether you accept or reject a cookie. You will need to manage your cookie settings for each device and browser you use. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

We may also collect information using web beacons, also known as tracking pixels. Web beacons are electronic images that may be used in our services to help deliver cookies and track visits. They help us understand how our services are used and how effective our ad campaigns are so that we can improve upon our services.

·       Device and Log Information – We collect information about the device you use to access our services, including the hardware model and operating system. This information helps us design and test our services to work with your device. We may also collect additional device information for the purposes of detecting and preventing fraud. We also log information about your use of our services, including when you access our services and what features you use to help us improve your experience.


·       Stored Information: We may access information you have stored on your mobile device via our mobile app in accordance with the permission process set by your mobile device. For example, with your permission, we may access photos from your device photo gallery in order to offer receipt capture functionality.


·       Do Not Track Preferences: Do Not Track (“DNT”) is an optional browser setting, available on certain versions of internet browsers, which allows you to indicate your tracking preference to advertisers and other third parties. We do not currently respond to DNT signals from your web browser.  The ways in which you can limit certain sharing of your personal information are described later in this policy under the section “Options For Limiting Sharing of Information”.


Use of Information

Personal information that we collect about you is generally used to provide you with an optimal experience. We use it to qualify you for products and services that you request, to process your transactions, authenticate your identity, prevent fraud, and to keep your information and financial transactions secure. We also may use it to help determine your interests and needs so that we may recommend relevant products and services.

Information Sharing

We may share personal information when required by law or a subpoena or court order. We may share personal information when we suspect fraud or for risk management purposes. We also may share personal information with third parties for non-marketing purposes, with your consent, in order to provide an improved third-party digital experience using your Chart data. The ways in which you can limit certain sharing of your personal information are described later in this policy under the section “Options For Limiting Sharing of Information”.

Tracking and Online Advertising

We use third party advertising and media companies to serve ads on our behalf and to help manage and optimize our business and communications. Through methods described in “Collection of Information” third party companies may collect anonymous information about your visits to Chart and your interaction with our ads and content. For instance, they may keep track of how many of our ads you have seen before visiting Chart. This information is used to understand your browsing behavior and interests so that we can identify your financial needs and provide service and advertising that is tailored to you.

Behavioral Targeting

The third party companies we use for online tracking have a network of advertising companies and may share anonymous information about your visits to Chart, and may use it in order to provide ads about goods and services of interest to you and which would be relevant to you, based on your visiting Chart. From time to time, we may also share anonymous information with such third-party companies in an aggregate form, for purposes of analysis and improvement of Chart. If you would like more information about the use of third-party cookies and tags, or the process of opting out of such cookies or tags, please go to

Geolocation Data

Chart does not access location data stored on your mobile device without your permission. Some features may not fully function unless you have enabled access to your location data.

Social Media

Chart may maintain information on social media sites like Facebook and Twitter. When you post information on Chart social media pages it will be subject to the privacy and security conditions of the social media site. When you visit Chart owned social media properties, we collect information about your activities on those properties. The information we review may include whether you visited, commented, or provided a rating.

Chart services are not socially enabled and do not allow you to connect to and share information with a community of other users, such as Facebook or Twitter.


Chart services are not directed to children and do not knowingly collect information from children.


Chart has a process that allows visitors to review and request changes to any of his or her personally identifiable information, including information that is collected through the use of cookies or other tracking methods. If you believe that Chart customer records contain any incorrect information about you, please contact customer service using the information provided in the section “Options For Limiting Sharing of Information”.

Retention and Destruction

Chart retains personally identifiable information as long as necessary to provide the services for which the information was collected, to process and maintain a record of transactions, and as long as necessary for legal process or to satisfy government retention requirements. When the retention period expires, Chart removes all personally identifiable information, rendering any remaining data completely anonymized.


Options For Limiting Sharing of Information

Online Tracking and Advertising

You can help limit the amount of online advertising you receive by visiting to opt-out of advertising from Network Advertising Initiative member companies. You can also review how your data is used with Google Analytics, and review methods to control that usage, by visiting

Location Tracking

Any Chart services or advertisements which rely on location tracking can be prevented by refusing to grant permission to use location data stored on your device. You can also set your device to block access to location data stored on your device.

Controlling Cookies

Visit the FTC at to learn more about how to limit tracking and online advertising through controlling cookies and other tracking technology that is attached to your browser.

Policy Changes

The effective date of this policy is provided above. Any updates or changes to the policy will be posted on the Chart website with a new effective date and version number. Your continued use of Chart constitutes your acceptance of any changes to this policy.


If you have any questions about this policy, you may contact Chart customer service by emailing

Other Information Resources

You may also be interested in some or all of the following Federal Trade Commission resources related to your privacy and personal information:

Consumer Information: Privacy and Identity -

Consumer Publications Library -

Cookies -

Consumer Information: On Guard Online -




Chart is a service mark of numo LLC.